Booking Terms & Conditions

Terms – we hope you enjoy your stay!

None of us really like to read terms and conditions but they’re here for a reason, and that’s to protect you and us. This is a legally binding contract between TCH2021 Ltd, the property owners of Cabins at The Coach House, and the “Responsible Person”. When you book with us, it will be assumed that you have read and agreed to all the following Terms & Conditions.

The Contract

The Contract for a short-term holiday rental will be between TCH2021 Ltd (referred to as “we”, “our” and “us”) and the person making the booking (referred to as the “Responsible Person”) and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions. English law will govern the Contract.

The Contract will be subject to these booking conditions and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking.

Booking/Payment Policy

We can only accept bookings from persons over 18 years of age. The Responsible Person is the person who in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. To secure your reservation full payment is required at the time of booking.

Cancellation Policy

• A booking may be refunded or dates of stay changed free of charge up to 14 days before the check-in date.
• Between 14 days and 48 hours before check-in, a change of dates can be offered free of charge, however no refund will be offered.
• No refunds or date changes can be offered 48 hours prior to check-in date.

External Bookings ( Booking.com, Airbnb etc.)

Any bookings made on external company websites must adhere to the external companies’ cancellation policies.

If you have any questions surrounding our cancellation policy, you can contact us at: info@the-coachhouse.com

We strongly recommend that you take out UK comprehensive travel insurance to cover cancellations. This will give you peace of mind that you will get your money back if you need to cancel your holiday for any reason within this period. If you choose not to then you accept responsibility for any loss you may incur due to your cancellation. you must therefore agree to our terms and conditions before the booking is made.

It would be useful to bear this in mind when booking with us over the winter months as refunds will unfortunately not be given if you are unable to travel due to adverse weather conditions.

Circumstances beyond our control (force majeure)

If for any reason we must cancel your booking in advance due to circumstances beyond our control for example (but not limited to) fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure “) notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

We always do our best to limit changes to your holiday during your stay, if we have to terminate your holiday early for any of the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking this will be the full extent of our liability. No additional compensation, expenses or costs will be payable.

Good House Keeping

Accommodation

Cabins sleep up to a maximum of 2 Adults and your booking is accepted on this basis.

Linen

Duvets and Pillows are provided. Fresh linen is also provided and is included in the tariff. A change of linen is supplied weekly during multi week holidays.

Towels and robes are provided but we ask that these are not removed from the property. We kindly ask you to bring your own towels for outdoor activities.

Cleaning protocols

With COVID 19 still at the forefront we have strict cleaning protocols in place to assure you that we are doing everything possible to make sure you will arrive at your accommodation with confidence. We follow a strict cleaning checklist and protocol.

Risk Assessment

In line with agreed guidelines, we have conducted a detailed risk assessment to ensure the safety of our guests and housekeepers. We will continually review our risk assessment to consider any changes in guidelines or legislation.

Site Rules & Principles

To care for our Cabins, we request guests adhere to the following site rules & principles:

• Not to wear muddy boots or shoes inside the cabin or any other building on site such as sauna and summer house.
• No naked flames are allowed inside the cabins at any time.
• Smoking and use of naked flames for example; candles, joss sticks, gas stoves etc inside the cabins will constitute a breach of contract and we reserve the right to terminate your stay immediately and without refund.
• No cooking or fires are permitted on the wooden decked area.
• No fireworks or Chinese lanterns
• Please be respectful of your neighbouring guests, neighbours and our local community.
• Strictly no noise outside after 22:00 or before 07:00 hrs
• If your neighbour can hear you or your music – turn it down!
• Alcohol may only be consumed within the boundary of your cabin
• Guests staying overnight must not exceed the number agreed as part of your booking
• Vehicles must not be moved between 23:00 and 07:00 hrs unless in an emergency.

Smoking

There is absolutely no smoking of any product including but not limited to cigarettes, e-cigarettes pipes, cigars or chewing tobacco either in the Cabins or on the wooden decked area. Guests are free to smoke outside of the cabins. Please ensure you use the designated plant pot ashtray in the grounds for spent cigarette disposal.

We will make a charge of £250 for intensive cleaning if there has been any smoking inside the property during your stay. We kindly ask all guests to respect our wishes on this sensitive issue.

Guest Responsibility

Noise – We ask all of our guests to please be courteous and respectful to our neighbours and keep noise levels to a minimum after 10pm. Please keep the Cabins secure when unoccupied and all electrical items turned off.

Children – Parents are responsible for their children, and children must be always supervised.

Property – You are responsible for the property during your stay, and it should be left in the same condition at the end of your holiday that you found it in on your arrival, with all furniture, fixtures, fittings and effects etc. remaining in the property, as at the commencement of your holiday.

Cleaning – On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in the outside bins, ensuring hob and barbecue are clean and free from grease. Full details and cleaning products are provided in your Cabin. We retain the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Accidental damage – Any accidental damage or breakages should be reported to us at your earliest opportunity prior to departure. We retain the right to make an additional charge for damage to furniture or fixtures and fittings, breakages, spillages and stains, although it should be noted that minor breakages and reasonable wear and tear (in our opinion) will not be charged for. We ask that no attempt should be made to repair or replace items. We will make contact with you directly regarding any unreported issues warranting any applicable charges normally within 12 hours of returning the keys to us at the end of your stay, however this could be longer in certain circumstances.

Keys – Please keep your Cabin keys safe at all times. A charge of £30 will be made for any lost key.

Lost property

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 30 days. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via signed for delivery at our cost, otherwise collection can be arranged.

Liability

We shall not be liable to you or your party for any loss, damage or injury that may occur to you or any of your party, your vehicles or associated property or other matters over which we have no control whilst at Cabins at The Coach House.

By accepting and booking, you agree to accept responsibility for the physical wellbeing of you and your party, indemnifying us from all responsibilities, blame and consequences, direct and indirect however arising, should someone injure themselves at our premises or in using any of the facilities or articles provided at Cabins at The Coach House or inconvenience themselves in any way.

Access

We reserves the right to reasonable access of the property at any time for emergency maintenance etc.

Arrival and Departure

We aim to meet and greet all our guests personally. Should this not be possible, we have a self-check-in and check-out process. All the relevant access information will be sent to you in advance. Unless agreed otherwise, check-in time is on the agreed arrival date from 15:00. We ask our guests to vacate the property by 10:00 on the agreed day of departure.

If you need anything during your stay we are usually on site and can be contacted by phone or by email. We will provide simple instructions for you to follow when you depart to help our team prepare the property for our next guests.

Losses or Damages

Guests have a legal liability to pay for any damage you may cause to the property and grounds during your holiday. If a cabin is left in an unsatisfactory condition or damaged in any way, we reserve the right to determine the amount of deposit refunded. The property is insured in respect of the usual risks covered by our buildings and contents policy. However, in certain circumstances, if you should cause any loss or damage by negligence, you may become liable and you would probably not be covered by the personal liability section of your own household policy.

Our insurance does not cover your personal possessions. You would therefore be well advised to check on these points with your insurers and you may find that, providing they are given notice, they will extend your normal cover to include your holiday home.

Barbeques/Firepits/Campfires

• Outdoor fires and barbeques are only permitted in the designated BBQs & fire pits. They are never to be left unattended whilst lit.
• No Chinese lanterns or fireworks.
• The fire pits must never be moved, and especially into or near the Cabins or onto the decking.
• Please be aware that open fires are a hazard, particularly near wooden buildings and you should therefore use them responsibly. A lit fire must never be left unattended.
• WE DO NOT ALLOW GROUND FIRES.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The Responsible Person accepts that no refunds are available for such discrepancies.

We reserve the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

We are entitled to ask the Responsible Person and their party to leave the property, without refund, should the behaviour of the Responsible Person and/or their party be considered by us to be unacceptable.

Complaints Procedure

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time-to-time things do go wrong. In these circumstances, it is the responsibility of the Responsible Person to make any such problem known to us (or our representative) immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by phone on: 07583 366941 or email us at: info@the-coachhouse.com and we will respond as soon as possible. We will try to resolve any issues as soon as is reasonably practical.

Data Protection Act 1998

Any personal contact data requested & collected is solely for the satisfactory completion of the transaction between you as the Responsible Person, and us as supplier of the premises. Your information is never provided to any other party or entity, and is only used in strict accordance with the UK Data Protection Act.

Law

English law will prevail.

Discrepancies

In the case of a discrepancy between these Terms and Conditions and any other information about Cabins at The Coach House, these Terms and Conditions shall prevail.

If you have any other queries regarding your stay please contact us directly via email at: info@the-coachhouse.com or Tel: 07583366941 or 07852463444