Frequently asked questions

General Questions

We operate on a 2 night minimum stay for the majority of the year. Bank Holiday weekends and other selected other dates may have a longer minimum stay.

Any requests to change bookings can be emailed to us at info@the-coachhouse.com We will always try our hardest to accommodate your needs where we can.

Unless agreed otherwise, you can gain access to your Cabin from 15:00 onwards. Early check-in subject to availability.

Unless agreed otherwise, before 10:00 on the day of departure.

Yes, our policy is payment in full at the time of booking.

Yes, there is a £150 security deposit required. Please report any breakages so we can attend to any damage as soon as possible.

We are unable to refund cancelled bookings 14 days or less prior to arrival. See Booking Terms and conditions. We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason within this period.

We process all bookings and payments through ‘GlampManager’ which utilises a safe online payment system, Stripe, which accepts all major credit and debit cards.

Cabin Questions

Our cabins feature a king size bed and will accommodate 2 adults comfortably. The maximum occupancy in a cabin is 2 adults.

We do however have a guestroom available in The Coach House (usually listed on Airbnb). Subject to availability, you may book this room as an optional extra with discounted Day Guest rates.  Our guestroom features a king size bed plus a futon and can sleep a maximum of 4 persons.

Please also see ‘Can we invite day guests?’

We fully service your cabin to a high standard before your arrival. We appreciate
guests who keep the cabins clean and tidy during their stay. There will be dish washing liquid, anti-bacterial cleaning spray, a dishcloth, a disposable scourer as well as general cleaning products provided for your use. There is also a small dustpan and brush and vacuum cleaner.

Please place all used towels including dish towels, cleaning cloths and shower mat in the laundry bag provided. Leave the bag beside the kitchen table.

Please ensure all cutlery, crockery, glass wear, pots and pans have been fully cleaned, dried and put away – (hot water and detergent)

• Please empty the bins in the kitchen and bathroom
• Please ensure all landfill rubbish is bagged, tied and placed in the outdoor bin marked ‘Landfill’
• Please ensure all recycling (glass, bottles, cans, plastic, foil, paper and cardboard) is placed in the outdoor bin marked ‘Recycling’

The cabin will be in a clean condition on your arrival and we would very much appreciate it to be left in a similar condition. We may need to charge for additional cleaning if the cabin has not been left in an acceptable condition.

One bath and one hand towel per person will be provided in your cabin. Additional towels, hooded robes and slippers are provided for use with the sauna / hot tub. You may wish to bring extra towels for other outdoor pursuits. All bedding required for your party is provided and changed between each stay.

We do not currently provide cots or highchairs.

The cabin is well insulated and therefore warm and cosy. There is thermostatically controlled heating for year-round comfort. This is included in the price per night, there will be no additional costs for heating.

Yes, the cabins have free WIFI.

Your cabin is equipped with a smart TV with Freeview. You are welcome to access your favourite streaming apps using this device, or Alexa. Devices will be ready for you to login to your own accounts however we kindly ask that you remember to log out of any accounts prior to departure.

We will not accept responsibility for any charges arising on your accounts using any device we provide.

Please report any breakages to us at your earliest convenience. Where appropriate you may be asked to pay for the replacement cost of the item.

Yes, but we discourage frying or cooking strong smelling foods in the cabin for example, curries and kippers because these smells can linger long after you have left!

However, you are welcome to cook whatever you wish on our amazing BBQ which features a hot plate and griddle section.  We also provide a cast iron skillet and a rotisserie specifically for use on the BBQ.

Yes – we offer a range of items you can pre-order including a range of BBQ and fridge packs

You will find complimentary toiletries in the en-suite. There will be handwash in the kitchen area. There is hand sanitizer beside the front door.

Yes – you will find the hairdryer located in the bathroom

A mini steam iron and table top ironing board are provided in your cabin

No – a well-stocked log store with kindling, firelighters and plentiful supply of logs is adjacent to your cabin. Please help yourself to logs as required for the sauna / hot tub / BBQ and firepit.

• Bin liners
• Cafetière
• Can opener
• Chopping boards
• Cleaning cloth
• Cutlery set (16 pieces)
• Dinner set (plates, bowls, side plates – 4 of each)
• Dish towel
• Dish washing liquid
• Dustpan & Brush
• Egg brunch boards
• Family essentials first aid kit
• Highball Tumblers-set of 4
• Induction hob
• Kettle
• Kitchen knife set & sharpener
• Kitchen scissors
• Mugs
• Measuring jug
• Mixing bowls
• Pans with glass lids-2
• Salt & pepper mill set
• Small frying pan set
• Tea pot
• Toaster
• Vegetable peeler
• Wooden spoons
• Whisk
• Wine glasses-set of 4
• Winged cork screw

Site Questions

Off road private parking for one vehicle is provided on site. We accept no responsibility for any loss or damage that may occur to your car or associated property whilst at Cabins at The Coach House.

Parking for additional vehicles upon request.

Sorry but no pets allowed.

Yes, there is an amazing outdoor BBQ with griddle, hot plate and rotisserie. A set of professional BBQ utensils and accessories are provided. We kindly ask if you could clean it after use.

There is a BBQ tool set and safety gloves.

Yes, you can build a fire in the “fire pit”. Under no circumstances should a fire be lit anywhere else on site. The fire pit must never be moved. Kindling, logs, firelights and a utility
lighter are provided.

The mobile phone reception is normally good.

We ask you to observe good manners towards our neighbours. Please be considerate to others and keep the noise levels to a minimum to respect this peaceful site. This is particularly appropriate to stress when using the outdoor areas where your behaviour can impact on others.

Unfortunately, we cannot accommodate wheelchair users easily. There is not adequate floor space inside the cabins to accommodate wheelchairs.

Yes, there is a strict no smoking /no vaping/no E-cigarettes policy within any of the cabins (Igluhut, Sauna and Summer House). You are welcome to smoke outside of the cabins but we kindly ask that you use the flower pot ash tray provided to dispose of any cigarette stubs.

Yes absolutely!

Why not share the facilities and invite friends to join you for a BBQ, relaxing sauna or hot tub? Day guests are limited to a maximum of 4 persons and must be pre-booked. We will supply additional towels, robes, slippers, crockery and glassware for day guests.  Day guests are not permitted to stay overnight in your cabin and must vacate the property no later than 23:00 unless agreed otherwise.

We do however have a guestroom available in The Coach House which we usually have listed on Airbnb. Subject to availability, you may book this room as an optional extra at a discounted rate.  Our guestroom features a king size bed plus a futon and can sleep a maximum of 4 persons.

Please contact us if you wish to discuss a larger group.

Send us a message.